Data controller

Trips Riviera Maya, located in Playa del Carmen, Quintana Roo, Mexico, is responsible for the processing of your personal data. For any questions or to exercise your rights you may contact us at:

Personal data we collect

We collect the following personal data when you interact with our website:

Purposes of processing

Your personal data will be used for the following purposes:

• Process and confirm your tour and excursion bookings
• Communicate with you to coordinate service details
• Respond to your inquiries, questions, or information requests
• Send confirmations, reminders, and booking-related information
• Improve our services and website experience

Security measures

We implement administrative, technical, and physical security measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized use, access, or processing. These measures include encrypted communications via HTTPS, system access controls, and secure data storage.

Sharing data with third parties

We do not sell, rent, or share your personal information with third parties for commercial or marketing purposes. Your data may only be shared with tour operators and service providers directly involved in delivering the tour or excursion you have booked, for the sole purpose of providing the requested service.

Your rights (ARCO)

You have the right to know what personal data we hold about you, how we use it, and the conditions of its use (Access). You also have the right to request correction of your information (Rectification), request its deletion from our records (Cancellation), and oppose the use of your data for specific purposes (Opposition). These are known as ARCO rights.

To exercise your ARCO rights, send your request to rickyvq@hotmail.com indicating your full name, the rights you wish to exercise, and a brief description of your request. We will respond within a maximum of 20 business days.

Use of cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device. You can configure your browser to reject cookies, although this may affect site functionality.

Minors' data

We do not intentionally collect personal data from minors under 18 years of age without the consent of their parents or legal guardians. Bookings that include minors must be made by a responsible adult.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time. Any changes will be published on this page with the last updated date. We recommend reviewing this notice periodically.